Home | Notifications | New Note | Local | Federated | Search | Logout

Note Detail

💙🩷💜 Brett [he/him/any]@brettm@swarm.coiloptic.org (2026-07-24 09:57:57)
Wrong book in pakig woes. I have messaged the seller directly. Will this work 🤭

"Hi Ergodebooks,
In order # 7951004 I ordered:

"When Titans Clashed: How the Red Army Stopped Hitler (Modern War Studies) by Glantz, David M. University Press of Kansas, 2015-10-16.Expanded. paperback"

However I received the 1995 version, which is suboptimal as that version is neither expanded nor revised. I specifically ordered the new version even though it cost more, as from what I have read in reviews it contains a lot of revisions.

What is the process for getting the actual book I ordered? I did contact Biblio direrctly to ask but their suggestion was ridiculous "Here is a UPS return-paid sticker. You have seven days to travel two hours in each direction to the only UPS warehouse in Sydney and post it back. If/when we get the book we will send the money back." Not even a mention of the book I actually ordered. Contacting you directly in the hopes that your process for rectifying this and overall customer service is not so shit.

Please tell me the next steps to get a proper resolution.

Yours faithfully,
Brett"

---Replies---

aly :spinny_cat_lesbian: :vegan_v:@aly@arcanekittens.xyz (2026-07-24 10:08:30)
@brettm I'd include the relevant ISBNs just to make sure